Terms of service

Last updated: 2 October 2026

1. About us

ScrubSites is a trading name of Cleenie Ltd, a company registered in England and Wales (company number 16634142), registered office 20 Magdalene Close, Swindon, SN3 4FR. "We", "us" and "our" mean Cleenie Ltd. You can contact us at [email protected].

2. These terms

2.1 These terms apply when you ask us for a free demo website and when you take out a ScrubSites website plan. "You" means the business that asks for the demo or takes out the plan.

2.2 Our service is for businesses, including sole traders, and not for consumers. By asking for a demo or taking out a plan, you confirm you're doing so for your business.

3. Your free demo

3.1 We'll build a demo website for your business based on the information you give us. The demo is free, and you're under no obligation to take out a plan.

3.2 We aim to send you a private link to your demo within 5 working days of receiving everything we need from you, such as your answers, logo and photos. This is a target, not a guarantee.

3.3 We may decline to build a demo for any reason, for example if the business isn't a cleaning business.

3.4 Demo websites are hidden from search engines. If you haven't taken out a plan within 60 days of us sending you the link, we may delete the demo.

3.5 Until you take out a plan, the demo, including its design and code, belongs to us and can't be used without a plan.

4. Your website plan

4.1 Your plan starts on the day your website goes live on your domain (the "go-live date").

4.2 The monthly fee is the price shown on our website, or agreed with you in writing, when you take out your plan. There is no setup fee.

4.3 We take payment monthly in advance through our payment provider, Stripe, starting on the go-live date.

4.4 Prices are the total amount you pay. We are not currently registered for VAT. If we become VAT registered, we'll give you at least 30 days' notice of any change to the amount you pay, and you can cancel before the change takes effect.

4.5 We may change our prices by giving you at least 30 days' notice by email. If you don't want to pay the new price, you can cancel before it takes effect.

5. What's included

5.1 Your plan includes:

• your website, designed and built for your business
• hosting, and a security certificate (HTTPS)
• connecting your website to your domain name
• a quote or enquiry form that sends enquiries to your email address
• basic search engine set-up, such as page titles, descriptions and local business details
• small changes each month, as described in clause 5.2
• support by email

5.2 Small changes are everyday updates such as changing text, prices, photos, opening hours, services, areas covered or reviews. They're included up to a fair use limit of 1 hour of our work each month, which doesn't roll over. We aim to make small changes within 2 working days of your request.

5.3 Larger work, such as new pages, new features or a redesign, isn't included. We'll tell you the cost before doing any of it, and won't charge you anything you haven't agreed to.

5.4 Email accounts and domain name registration are not included.

6. Your responsibilities

6.1 You're responsible for the content you give us, and for checking your website before it goes live and after any change. You confirm that:

• the information on your website, such as your insurance, DBS checks, prices and services, is true and up to date
• you own, or have permission to use, the logos, photos and other content you send us
• any reviews or testimonials you give us are from real customers and haven't been made up or edited to change their meaning
• your website content complies with the law, including consumer protection and advertising rules

6.2 You'll let us know promptly if anything on your website needs correcting.

6.3 You're responsible for responding to enquiries that come through your website.

7. Your domain name

7.1 Your domain name should be registered in your name, with an account you control. You pay the registration and renewal fees directly to the company you buy it from.

7.2 You'll give us the access we need to connect your domain to your website, or make the changes we ask for yourself.

7.3 We're not responsible if your domain name expires or stops working because of something outside our control, such as a missed renewal.

7.4 If we register a domain for you at your request, we'll register it in your name and hand control of it to you whenever you ask.

8. Who owns what

8.1 Your content. You keep ownership of everything you give us, such as your business name, logo, text, photos and reviews. You give us permission to use it to build, host and update your website for as long as you have a plan.

8.2 Our work. We own the designs, templates and code we use to build websites, including your website's code. While your plan is active, you have the right to use your website for your business.

8.3 Stock images. Where we use stock photos, they're used under the licence of the website they come from. You can use them on your ScrubSites website but should check the licence before using them anywhere else.

8.4 Showing our work. We may show your website, or a picture of it, as an example of our work. Just tell us if you'd rather we didn't.

9. Cancelling your plan

9.1 There's no minimum term. You can cancel at any time by emailing us at [email protected] and giving 30 days' notice. Your plan ends 30 days after we receive your email.

9.2 You'll pay for your plan up to the end of the notice period. We don't refund part months.

9.3 When your plan ends:

• we'll take your website offline
• your domain name stays yours, and we'll give reasonable help to point it somewhere else
• if you ask within 30 days, we'll send you a copy of your content, such as your text, logo and photos, free of charge

9.4 Taking your website with you. If you'd like a copy of your website's files to host elsewhere, we'll provide them:

• free of charge, if you've paid for at least 12 months in a row, or
• for a one-off fee of £250, if you've been with us for less than 12 months.

Once we've provided the files, you can use, change and host that website for your own business for as long as you like. You can't resell our designs or templates, or use them to build websites for anyone else.

10. Missed payments

10.1 If a payment fails, we'll let you know and try again.

10.2 If a payment is still outstanding 14 days after it was due, we may take your website offline until it's paid. If it's still outstanding after 30 days, we may end your plan.

11. When we can end your plan

11.1 We may end your plan straight away by email if you seriously break these terms, for example by asking us to publish content that is illegal, misleading or that you don't have permission to use.

11.2 We may stop providing ScrubSites by giving you at least 60 days' notice. If we do, we'll provide your website files free of charge, whatever clause 9.4 says.

12. Our service

12.1 We'll provide our service with reasonable care and skill.

12.2 We use reliable hosting and aim to keep your website online at all times, but we can't guarantee it will never be unavailable, for example during maintenance or because of problems with our hosting provider.

12.3 We set your website up properly for search engines, but we can't guarantee where it will appear in search results or how many enquiries you'll get.

13. Our liability

13.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law.

13.2 We're not liable for loss of profits, sales, business, revenue, goodwill or data, or for any indirect or consequential loss.

13.3 Our total liability to you under or in connection with these terms is limited to the total fees you've paid us in the 12 months before the event that caused the claim.

14. Data protection

14.1 How we use your own personal information is explained in our privacy policy.

14.2 When people send enquiries through your website, you are the controller of their personal information and we process it on your behalf, only so it can reach you. When we do this, we will:

• only process it on your instructions, which are to deliver enquiries to you and host your website
• make sure anyone who handles it is bound to keep it confidential
• keep it secure using appropriate technical and organisational measures
• only use other providers to help, such as our hosting and form delivery providers, under written terms that protect the information, and tell you before we change them so you can object
• help you respond to requests from people using their data protection rights, and with your own data protection obligations where reasonable
• tell you without undue delay if we become aware of a personal data breach affecting it
• delete it when your plan ends, unless the law requires us to keep it
• give you the information you reasonably need to show you're meeting your obligations

14.3 Your website will include a privacy notice based on the details you give us. You're responsible for checking it's accurate for your business.

15. Changes to these terms

We may update these terms from time to time. If we make a change that affects you, we'll email you at least 30 days before it takes effect. If you don't agree, you can cancel before then.

16. General

16.1 These terms, and anything we agree with you in writing, are the whole agreement between us.

16.2 You can't transfer your plan to someone else without our agreement. We may transfer our rights and obligations to another business, and we'll tell you if we do.

16.3 If any part of these terms is found to be unenforceable, the rest stays in force.

16.4 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.